Copy Problems

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

Unable to copy

Symptom

Point to check

Solution

Reference

Unable to copy.

Is the machine turned on?

Turn the machine on.

Turning the Machine On

Is the machine being initialized?

Wait until initialization is complete.

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Is your document set properly?

Set the document properly.

Setting in the ADF

Setting on the Document Glass

Is there paper in the tray?

Load paper in the tray.

Check that the paper cassette is installed in the machine.

Loading Paper

Is the proper size of paper for the document loaded in the tray?

Load the proper size of paper for the document.

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

Is the paper tray selectable if [Paper Feed] is set to [Auto]?

Press [Device Settings], select [Paper Setup] > [Select Tray] > [Copy] > the paper tray on which the paper you use is loaded, and then select [ON] or [ON(Prior)].

Specifying the Paper Feed Tray (Paper Feed)

Is the loaded paper compatible with duplex printing?

Duplex copying cannot be performed depending on the paper size, document type, or document weight.

Load the appropriate paper for duplex printing, and then set the paper size, document type, and document weight correctly.

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

Is the media type of the paper tray set to [Plain] or [Recycled]?

If [Paper feed] is set to [Auto], set the media type for the paper tray to [Plain] or [Recycled].

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

Registering the Paper Size, Type, or Weight

Is there a paper jam?

Check an error message, and then remove any jammed paper.

If a "Paper jam" Message is Displayed

Is there an empty toner cartridge?

Replace the empty toner cartridge with a new toner cartridge.

Replacing the Toner Cartridge

Does the image drum reach its lifetime?

Replace the image drum with a new image drum.

Replacing the Image Drum

Are any covers on the machine opened?

Close all the covers.

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Has any error occurred?

Clear the error.

Error Message Search

Is another job in progress?

Start copying after the other job is complete.

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Is a print job from a computer or other device in progress?

Wait until printing is complete.

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Is a fax being sent in real time?

Wait until the transmission is complete.

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Is Continuous Scan mode on?

Select [Scan completed] on the display screen.

Enabling Continuous Scan Mode (Continuous Scan)

Is the machine offline?

Press the (PRINT) button, and then select [Switch Online/Offline].

Switching This Machine Online

Are you authorized to make copies?

Enter the authorized PIN or user name and password.

Limiting Users with User Names and Passwords

Unable to copy mixed size documents.

Is [Mixed Size] set to [OFF]?

Set [Mixed Size] to [ON].

Copying Different Size Documents (Mixed Size)

Is the size of your document supported for making mixed size copies?

Use documents sizes supported for mixed size copying.

Copying Different Size Documents (Mixed Size)

Is paper of the required sizes loaded?

Load paper of the required sizes on each paper tray. The paper trays need to be set to [ON] or [ON(Prior)] from [Device Settings] > [Paper Setup] > [Select Tray] > [Copy].

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Unable to sort copies.

Is [Sort] set to [OFF]?

Set [Sort] to [ON].

Sorting Each Set in Page Order (Sort)

Is memory full?

Reduce the number of document pages.

Check the free space in memory.

Delete unnecessary jobs in memory.

Checking the Free Space in Memory

Deleting Unnecessary Jobs from Memory

The copied output is different from the original document

Symptom

Point to check

Solution

Reference

The copied output is different from the original document.

Is [Duplex Copy] set?

Set [Duplex Copy] to [OFF(Simplex)].

Copying on Both Sides of Paper (Duplex Copy)

Is [Mixed Size] set to [ON]?

Set [Mixed Size] to [OFF].

Copying Different Size Documents (Mixed Size)

The size of the copied output is different from the size of the original document.

Is the proper size paper for the document loaded in the paper tray?

Load the proper size paper for the document.

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

Is the zoom rate properly set?

Set the proper zoom rate.

Making Enlarged or Reduced Copies (Zoom)

Is [Repeat] enabled?

Set [Repeat] to [OFF].

Making Multiple Copies on a Sheet of Paper (Repeat)

A part of the document image is missing on the copied output.

Is [Edge Erase] set to [ON]?

Set [Edge Erase] to [OFF].

Erasing Edge Shadows (Edge Erase)

Is [Margin] set to [ON]?

Set [Margin] to [OFF].

Setting Margins (Margin)

Is [N-in-1] enabled?

Set [N-in-1] to [OFF].

Combining Multiple Pages on One Sheet of Paper (N-in-1)

Problems after starting copying

Symptom

Point to check

Solution

Reference

It takes a long time to start copying.

Is [Warming Up] or [Preparing] displayed on the display screen on the operator panel?

The machine is preparing.

Wait until the copy is started.

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A copy job is cancelled.

Has any error occurred?

A copy job is cancelled when a specific error occurs while copying.

Clear the error, and then start copying again.

Error Message Search

Is there paper in the MP tray?

When copying using paper from the MP tray, check whether enough paper is loaded in the MP tray before starting copying.

Press [Device Settings], select [Paper Setup] > [Select Tray] > [Copy] > [MP Tray], and then check that [ON] or [ON(Prior)] is selected.

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