Windows 8/Windows Server 2012/Windows 7/Windows Vista/Windows Server 2008 R2/Windows Server 2008

Item

Symptom

Cause/solution

Printer driver

[Help] is not displayed.

The Help function is not supported.

The [User Account Control] dialog box is displayed.

When you start an installer or utility, the [User Account Control] dialog box may be displayed. Click [Yes] or [Continue] to run the installer or utility as the administrator. If you click [No] or [Cancel], the installer or utility does not start.

Network Extension

[Help] is not displayed.

The Help function is not supported.

The [User Account Control] dialog box is displayed.

When you start an installer or utility, the [User Account Control] dialog may be displayed. Click [Yes] or [Continue] to run the installer or utility as the administrator. If you click [No], the installer or utility does not start.

The [Program Capability Assistant] dialog box is displayed.

If the [Program Capability Assistant] dialog box is displayed after installation (including if you stop installation before it is complete), be sure to click [This program installed correctly].