Other Problems

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

Symptom

Cause

Solution

Reference

Nothing is displayed on the display screen after turning the machine on.

The power cord is unplugged.

Turn the machine off, and then plug in the power cord firmly.

-

The power is out.

Check whether the power is supplied to the outlet.

-

The machine does not operate.

The power cord is not firmly plugged in.

Plug in the power cord firmly.

-

The machine is turned off.

Turn the machine on.

Turning the Machine On

The power switch LED lamp quickly flashes at approximately 0.3-second intervals.

A malfunction may occur in the machine.

Unplug the power cord immediately, and then contact your dealer.

-

The machine does not start printing.

An error is displayed.

Check the error code, and then follow the on-screen instructions.

Error Message Search

A LAN cable or USB cable is unplugged.

Plug in a LAN cable or USB cable firmly.

Connecting with a LAN Cable (Network Connection)

There may be a problem with a LAN cable or USB cable.

Use another LAN cable or USB cable.

-

A LAN cable or USB cable does not meet the standard.

  • Use a USB 2.0 cable.

  • Use an Ethernet 10BASE-T/ 100BASE-TX cable.

-

There may be a problem with the print function.

Press [Device Settings], select [Reports] > [Configuration], and print out the configuration list to check the printing performance.

Reports

A communication protocol is disabled.

Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Network Setting], and then enable the communication protocol that you are using.

-

A printer driver is not selected.

Set the printer driver of the machine as the default printer.

-

The output port of the printer driver is incorrect.

Specify the output port for connecting a LAN cable or USB cable.

-

Nothing is displayed on the display screen.

The machine is in Sleep mode or Deep Sleep mode.

Check the (POWER SAVE) button flashes, and then start the machine by pressing the (POWER SAVE) button.

Using the Operator Panel

Print data is not sent.

A LAN cable or USB cable is damaged.

Connect a new cable.

-

The time-out period set on the computer has elapsed.

Set a longer time-out period.

-

There is an abnormal sound.

The machine is inclined.

Place the machine on a flat surface.

-

There are waste paper or foreign objects inside the machine.

Check inside the machine, and then remove any objects.

-

The top cover is opened.

Close the top cover.

-

There is a buzzing sound.

The machine is printing on heavy or light paper when the temperature inside is high.

This is not a malfunction. You can proceed with the operation.

-

The machine does not start printing immediately.

The machine is warming up to exit Power Save, Sleep mode, or Deep Sleep mode.

You can set to extend the time of period for entering Power Save mode, Sleep mode or Deep Sleep mode by following the procedure below.

Press [Device Settings], and then select [Management] > [Power Save] > [Power Save Time] > [Sleep Time].

Saving Power Consumption with the Power Save Function

The machine may be cleaning the image drum.

Wait for a while.

-

The machine is adjusting the temperature of the fuser unit.

Wait for a while.

-

The machine is processing data from another interface.

Wait until printing is completed.

-

Even if the [Density] setting is changed, printing results do not change.

-

-

Adjusting the Density

Printing stops halfway.

The temperature inside the machine rises due to continuous printing for a long time, resulting in the temperature being adjusted.

Wait for a while.

When the machine reaches the suitable temperature, printing restarts automatically.

-

The specified settings such as the time setting have been erased.

The machine is left turned off for a long time, or turn the machine on and off every time you use the machine.

The battery may reach its lifetime. Contact your dealer.

-

Free space in memory is insufficient.

The print data is complicated.

Simplify the print data.

-

All pages are not printed.

The WSD port is used.

Change the print port to Standard TCP/IP Port.

-

Printing is slow.

Printing process is also processed in the computer.

Use a computer with faster processing speed.

-

You have selected [High Quality (Multiple tones)] on the [Print Job Options] tab of the printer driver.

Select [Fine / Detail (600x1200)] or [Normal (600x600)] on the [Job Options] tab of the printer driver.

-

The print data is complicated.

Simplify the print data.

-

The printer driver is not correctly displayed.

The printer driver may not be operating correctly.

Uninstall the printer driver, and then install it again.

Removing Drivers (Windows)

Removing Drivers (Mac OS X)

Installing a Driver and Software to a Computer

The machine turns off automatically.

If the machine is not used for a certain period of time (the factory default is 4 hours), the machine turns off automatically. This function is called Auto Power Off.

Press [Device Settings], select [Admin Setup] > [User Install] > [Power Setup] > [Auto Power Off], and then disable the function.

Reducing Power Consumption by Automatically Turning the Machine Off