If you cannot solve a problem with the following solutions, contact your dealer.
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
Unable to send a fax. |
Did you send in the correct procedure? |
Check the procedure, and then try again. |
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Did you specify the correct fax number? |
If you are using speed dial, print the speed dial list to check the registration. |
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Did you specify the appropriate dial type? |
Specify the appropriate dial type for your region. |
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Has any problem occurred at the recipient machine? |
Ask the recipient to have the recipient's machine ready for reception. |
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A document cannot be sent continuously. |
Did you set the document correctly in the ADF? |
Set the document after aligning the leading edge. |
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Did you set a document other than A4, Letter or Legal 13/13.5/14 in the ADF? |
Only A4, Letter, and Legal 13/13.5/14 size documents can be sent from the ADF. |
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After dialing, even if the |
Did you specify the appropriate dial type? |
Specify the appropriate dial type for your region. |
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Is the document set properly? |
Set the document properly. |
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Did you dial the correct number? |
Dial the correct number. |
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Is the recipient's line busy? |
Wait until the line is opened, and then try again. |
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Unable to send a fax manually. |
Did you put the handset down before pressing the |
Press the |
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A document cannot be scanned during memory transmission. |
Is the document set properly? |
Set the document properly. |
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Is memory full? |
Check the reserved transmission. Print the documents received with the confidential transmission. Delete the documents stored in the bulletin board box. |
Sending at a Specified Date and Time (Delayed Tx) Printing a Document That is Received in the Confidential Box of This Machine Receiving a Document That is Saved in a Destination Bulletin Board Box by Fax (Fcode Polling) |
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
Unable to receive a fax. |
Did you specify the appropriate reception mode? |
Check the reception mode. |
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Is there paper in the tray? |
Load the paper. |
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Is there a paper jam? |
Check an error message, and then remove any jammed paper. |
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Is a telephone cable connected to the machine and telephone line correctly? |
Connect the telephone cable correctly. |
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Is memory full? |
Check the reserved transmission. Check whether paper jams or paper runs out. |
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Print the documents received with the confidential transmission. Delete the documents stored in the bulletin board box. |
Printing a Document That is Received in the Confidential Box of This Machine |
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Do you connect the machine to the number display line? |
This machine does not support the number display line. If you connect the machine to the line to which you have made a contract of the number display service, and connect a telephone that supports the number display service to the machine, set [Ring Response] to [10 seconds], [15 seconds], or [20 seconds]. |
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Unable to receive a fax manually. |
Did you put the handset down before pressing the |
Press the |
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Did you pick up the handset when the phone rang once? |
If you have made a contract of the number display service line and pick up the handset of the phone when the phone rings once, you may not be able to receive a fax manually. Pick up the handset when the phone rings two times or more. |
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|
Fcode polling reception is not available. |
Did the sender store a polling document in a bulletin box? |
Ask the sender to store the polling document. |
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Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
Unable to send or receive a fax. |
Did you install an IP phone on the machine in a broadband environment? |
Press [Device Settings], and then select [Admin Setup] > [User Install] > [Super G3] > [OFF]. |
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
The received fax is not printed on the appropriate paper. |
Did you specify any paper type in a tray other than [Plain] or [Recycled] in [Media Type]? |
Specify [Plain] or [Recycled] in [Media Type] for the paper type in the tray. |
Setting a Print Method for When a Received Image Exceeds Paper Size |