Troubleshooting

Memo

Machine problems

Computer problems

Is an error code or error message displayed on the operator panel?

There is a problem with a driver or utility.

If You Cannot Install a Printer Driver

If Configuration Tool has a Problem

Displayed

Not displayed

If an Error Message is Displayed on the Operator Panel

If the occurrence of a paper jam is displayed

If a "Paper jam" Message is Displayed

If the "Document jam" Message is Displayed

If the consumable lifetime or replacement time is displayed

Replacing Consumables

If another message is displayed

Error Message Search

Problems that may occur in this machine

If Paper in the Tray or the Set Document is not Fed Properly

If a Power Failure Occurs

About Problems of Each Function

About Problems with Printing Results

Other Problems

Cannot solve

Record the error message currently displayed.

Does copying, printing, or scanning work properly?

Does copying or faxing work properly?

Does copying, printing, scanning, or faxing work properly?

No

Yes

No

Yes

No

Yes

There may be a problem with a telephone or fax line.

Contact your carrier or provider.

There may be a problem in the computer.

Contact your computer dealer.

There may be a problem in the computer.

Contact your computer dealer.

Cannot find a cause

Contact your dealer.