If you cannot solve a problem with the following solutions, contact your dealer.
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
Unable to scan. |
Is the machine turned off? |
Turn the machine on. |
|
Is the cable connected to the machine? |
Check the cable connections, and then connect the cables properly. |
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Is there any damage to the cable? |
Change the cable. |
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Is the network setting correct? |
Set the network setting correctly. |
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Has any error occurred? |
Follow the on-screen instructions on the display screen of the machine. |
||
E-mail transmissions and receptions are not possible. |
Did you connect the LAN cable after turning the machine on? |
Turn the machine off. Connect the LAN cable before turning the machine on. |
|
Is the E-mail address of the machine set? |
Set the e-mail address of the machine. |
Register the E-mail Address of the Machine and Server Information |
|
Is the entered e-mail address is correct? |
Enter the correct e-mail address. |
Register the E-mail Address of the Machine and Server Information |
|
Is the SMTP server address correct? |
Check the SMTP server setting. |
Register the E-mail Address of the Machine and Server Information |
|
Is the POP3 server address correct? |
Check the POP3 server setting. |
Register the E-mail Address of the Machine and Server Information |
|
Is the DNS server address correct? |
Check the DNS server setting. |
Setting an IP Address from the Operator Panel on This Machine |
|
Is another job in progress? |
Wait until the other job is complete. |
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Has any error occurred? |
Follow the on-screen instructions on the display screen of the machine. |
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The network connection setting is incorrect. |
This machine cannot connect to a wired LAN and wireless LAN at the same time. To connect to a wired network, set the network connection to wired. To connect to a wireless network, set the network connection to wireless. |
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Not connected to a wireless access point. |
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Connecting to a Wireless LAN (Network Connection) (MB562dnw, ES5162dnw only) |
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Files cannot be saved in a network folder. |
Is the FTP/CIFS setting correct? |
Check the profile settings. |
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Has any error occurred? |
Follow the on-screen instructions on the display screen of the machine. |