If you cannot solve a problem with the following solutions, contact your dealer.
Symptom |
Point to check |
Solution |
Reference |
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Unable to copy. |
Is the machine turned on? |
Turn the machine on. |
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Is the machine being initialized? |
Wait until initialization is complete. |
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Is your document set properly? |
Set the document properly. |
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Is there paper in the tray? |
Load paper in the tray. Check that the paper cassette is installed in the machine. |
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Is the proper size of paper for the document loaded in the tray? |
Load the proper size of paper for the document. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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Is the paper tray selectable if [Paper Feed] is set to [Auto]? |
Press [Device Settings], select [Paper Setup] > [Select Tray] > [Copy] > the paper tray on which the paper you use is loaded, and then select [ON] or [ON(Prior)]. |
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Is the loaded paper compatible with duplex printing? |
Duplex copying cannot be performed depending on the paper size, document type, or document weight. Load the appropriate paper for duplex printing, and then set the paper size, document type, and document weight correctly. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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Is the media type of the paper tray set to [Plain] or [Recycled]? |
If [Paper feed] is set to [Auto], set the media type for the paper tray to [Plain] or [Recycled]. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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Is there a paper jam? |
Check an error message, and then remove any jammed paper. |
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Is there an empty toner cartridge? |
Replace the empty toner cartridge with a new toner cartridge. |
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Does the image drum reach its lifetime? |
Replace the image drum with a new image drum. |
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Are any covers on the machine opened? |
Close all the covers. |
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Has any error occurred? |
Clear the error. |
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Is another job in progress? |
Start copying after the other job is complete. |
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Is a print job from a computer or other device in progress? |
Wait until printing is complete. |
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Is a fax being sent in real time? |
Wait until the transmission is complete. |
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Is Continuous Scan mode on? |
Select [Scan completed] on the display screen. |
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Is the machine offline? |
Press the |
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Are you authorized to make copies? |
Enter the authorized PIN or user name and password. |
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Unable to copy mixed size documents. |
Is [Mixed Size] set to [OFF]? |
Set [Mixed Size] to [ON]. |
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Is the size of your document supported for making mixed size copies? |
Use documents sizes supported for mixed size copying. |
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Is paper of the required sizes loaded? |
Load paper of the required sizes on each paper tray. The paper trays need to be set to [ON] or [ON(Prior)] from [Device Settings] > [Paper Setup] > [Select Tray] > [Copy]. |
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Unable to sort copies. |
Is [Sort] set to [OFF]? |
Set [Sort] to [ON]. |
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Is memory full? |
Reduce the number of document pages. Check the free space in memory. Delete unnecessary jobs in memory. |
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
The copied output is different from the original document. |
Is [Duplex Copy] set? |
Set [Duplex Copy] to [OFF(Simplex)]. |
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Is [Mixed Size] set to [ON]? |
Set [Mixed Size] to [OFF]. |
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The size of the copied output is different from the size of the original document. |
Is the proper size paper for the document loaded in the paper tray? |
Load the proper size paper for the document. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
Is the zoom rate properly set? |
Set the proper zoom rate. |
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Is [Repeat] enabled? |
Set [Repeat] to [OFF]. |
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A part of the document image is missing on the copied output. |
Is [Edge Erase] set to [ON]? |
Set [Edge Erase] to [OFF]. |
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Is [Margin] set to [ON]? |
Set [Margin] to [OFF]. |
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Is [N-in-1] enabled? |
Set [N-in-1] to [OFF]. |
Symptom |
Point to check |
Solution |
Reference |
---|---|---|---|
It takes a long time to start copying. |
Is [Warming Up] or [Preparing] displayed on the display screen on the operator panel? |
The machine is preparing. Wait until the copy is started. |
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A copy job is cancelled. |
Has any error occurred? |
A copy job is cancelled when a specific error occurs while copying. Clear the error, and then start copying again. |
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Is there paper in the MP tray? |
When copying using paper from the MP tray, check whether enough paper is loaded in the MP tray before starting copying. Press [Device Settings], select [Paper Setup] > [Select Tray] > [Copy] > [MP Tray], and then check that [ON] or [ON(Prior)] is selected. |
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