If the Error Code is "372"

If the "Paper jam has occurred. Please open the scanner unit and the top cover to check." message is displayed, a paper jam has occurred near the fuser unit or the image drum.

Remove the jammed paper by following the procedure below.

  1. Remove a document from the ADF or document glass.

  2. Open the scanner unit.

  3. Press the top cover open button.

  4. Open the top cover.

    Burns may result.

    Work carefully, because the fuser is very hot.

  5. Hold the image drum handle with both hands, and then remove the image drum from the machine gently.

    Note

    • Use extra care when handling the image drum (the green cylinder), because it is fragile.

    • Do not expose the image drum to direct sunlight or strong light (approximately 1,500 lux or more). Even under room lighting, do not leave the image drum for 5 minutes or more.

    The toner cartridge is removed with the image drum. Place the toner cartridge on a flat surface, and then put paper over it to avoid the light.

  6. Raise the blue handles of the transcription unit to unlock.

  7. Hold the handles of the transcription unit, and then remove it from the machine gently.

  8. Remove the jammed paper.

    Note

    • Check that there is no paper remaining inside the machine.

    • Remove the jammed paper carefully and slowly not to tear the paper. If the paper is torn, remove all paper fragments.

  9. Place the projections on the right and left sides of the transcription unit on the bearing parts (holders) of the machine.

  10. Push the transcription unit back into the machine.

  11. Insert rear projections located close to both handles of the transcription unit into the mounting holes of the machine.

  12. Rotate both handles of the transcription unit in the direction of the (Lock) arrow to secure it to the machine.

    When the transcription unit is attached correctly, it looks like the following figure.

    Note

    Do not touch the sponge roller of the transcription unit.

  13. Check that the right and left pegs (1) of the image drum are fitted into both slots (2) of the machine, and then return the image drum into the machine.

    Note

    • Check that there is no paper remaining inside the machine.

    • Remove the jammed paper carefully and slowly not to tear the paper. If the paper is torn, remove all paper fragments.

  14. Close the top cover.

  15. Close the scanner unit.