The toner cartridge is running low.
Prepare a new toner cartridge.
* If the <SETTING> key > [Admin Setup] > [Management] > [System Setup] > [Near life LED] is set to [Disable], the <STATUS> LED does not turn on.
A toner cartridge is not intended for use with this type of the printer.
Check the printer type on the box of the indicated toner cartridge. Use the toner cartridge which is intended for use in this type of the printer.
A Postscript error has occurred.
The Image Drum Unit is near the end of its life.
Prepare a replacement image drum.
* If the <SETTING> key >[Admin Setup] > [Management] > [System Setup] > [Near Life Status] is set to [Enable] and [Near life LED] is set to [Disable], the <STATUS> LED does not turn on.
If [Near Life Status] is set to [Disable], this message is not displayed and the <STATUS> LED does not turn on.
The Image Drum Unit is at the end of its life.
The file system is full.
The file system to which you tried to write is write-protected.
The memory has overflowed.
If you are performing other tasks simultaneously, finish them and try again. If this does not work, reduce the print resolution.
Refer to the following for copy.
Refer to the following for fax.
The memory overflowed while the MFP was receiving a PC Fax job.
Reduce the data size of the job.
The MFP deleted a job of an unauthorized user.
Contact the administrator of the MFP.
Erasing a secret file.
Deleting an encrypted job.
Secret files to be erased are full.
Contact the administrator of the MFP.
The machine deleted an expired secure job.
Setting a Password and Encrypting the Print Data (Encrypted Authentication Print)
A disk operation error has occurred.
Contact the administrator of the MFP, or contact your dealer.
The machine received and deleted unauthorized PC fax data. While the machine received the PC fax data, the connection with the computer might be unstable.
Check the connection between the machine and the computer.
Manual feed mode. Press [Start].
The media type in Tray 1 is different from that specified with the printer driver.
Load the indicated media type of paper.
The media type in Tray 2 is different from that specified with the printer driver.
Load the indicated media type of paper.
The media type in the MP tray is different from that specified with the printer driver.
Load the indicated media type of paper.
The media size in Tray 1, or both the media size and type in Tray 1 are different from those specified with the printer driver.
Load the indicated size or type of paper.
The media size in Tray 2, or both the media size and type in Tray 2 are different from those specified with the printer driver.
Load the indicated size or type of paper.
The media size in MP tray, or both the media size and type in MP tray are different from those specified with the printer driver.
Load the indicated size or type of paper.
An error has occurred in downloading language data that is used for the display on the operator panel or data printing.
Contact your dealer.
A paper cassette is not in Tray 1.
Insert the paper cassette into Tray 1.
If the cassette is already inserted in the machine, pull out the cassette and set it again to correctly locate it.
Insert the paper cassette in the designated tray.
If the cassette is already inserted in the printer, pull out the cassette and close it again correctly.
A paper cassette is not in Tray 2.
Insert the paper cassette into Tray 2.
If the cassette is already inserted in the machine, pull out the cassette and set it again to correctly locate it.
Insert the paper cassette in the designated tray.
If the cassette is already inserted in the printer, pull out the cassette and close it again correctly.
A paper cassette is not in Tray 1.
Insert the paper cassette into Tray 1.
If the cassette is already inserted in the machine, pull out the cassette and set it again to correctly locate it.
Insert the paper cassette in the designated tray.
If the cassette is already inserted in the printer, pull out the cassette and close it again correctly.
A paper cassette is not in Tray 2.
Insert the paper cassette into Tray 2.
If the cassette is already inserted in the machine, pull out the cassette and set it again to correctly locate it.
Insert the paper cassette in the designated tray.
If the cassette is already inserted in the printer, pull out the cassette and close it again correctly.
The memory overflowed.
Reduce the print resolution set for the print data that caused this error.
Reduce the size of the print data if step (1) did not work.
Toner empty.
Toner cartridge not properly installed.
Something is wrong with the toner sensor during printing.
Check that the toner cartridge is installed properly.
A tray may hold paper of a different size from the setting, multiple sheets of paper may have been loaded at once, or other causes may exist.
Open and close the cover to perform recovery printing, and continue.
Paper jam occurred while feeding paper from the indicated tray.
Remove the jammed paper.
391 : Tray1
392 : Tray2
Paper jam has occurred.
Remove the jammed paper.
Error 380 : Paper Feed
Error 381 : Transport
Error 382 : Exit
Error 385 : Fuser
Error 389 : Printing Page Lost
Paper jam has occurred.
Remove the jammed paper.
Error 372 : Miss feed from Duplex
The Image Drum Unit is at the end of its life.
Toner cartridge not properly installed.
Open the scanner unit and the top cover.
Check that the blue release lever of the toner cartridge is rotated in the direction of the arrow of the lock mark on the toner cartridge until it stops.
Close the top cover and scanner unit.
The image drum is not installed properly.
The cover is open.
Close the cover.
310 : Top Cover
587 : Rear Cover
An error has occurred in the device.
Turn the machine off and then on again.
If the error is not resolved, contact your dealer.
An error has occurred in the device.
Contact your dealer.
The memory overflowed.
Try again after stopping any other function of the MFP ends.
Reduce the printer resolution when the step (1) did not work.
The ADF cover is open.
Close the ADF cover.
A document jam has occurred.
Open the ADF cover, and then remove the jammed paper.
Indicates that a lamp error has occurred.
This message is displayed because of the light intensity of the lamp is weak.
Contact your dealer.
Indicates that a carriage error has occurred.
This message is displayed because of the scanner carriage is not working normally.
If the error is not resolved, contact your dealer.
USB Memory is full and cannot store data.
Delete unnecessary files from USB Memory, or use USB Memory with enough available space.
Writing to USB Memory has failed.
Remove the write-protection of the connected USB Memory.
Please see Help for details.
USB Memory is not connected to the machine and the machine cannot store data.
Be sure that USB Memory is connected to the machine properly.
The machine has failed to connect to a PC.
Be sure that the machine is connected to the PC properly.
Indicates that the following carriage error has occurred.
2 : Home position error (carriage connection error)
3 : Scanning start position detection error If the error is not resolved, contact your dealer.
Memory overflowed during fax reception. Exit other functions that are in use.
Delete all unnecessary documents.
Fax transmission and reception have been canceled due to errors.
The telephone is being used.
Wait for the call on the telephone lines to end.
A file transmission error has occurred.
Check the network configuration, cable connection and status, and the server status.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Register the E-mail Address of the Machine and Server Information
An e-mail transmission error has occurred.
Check the network configuration, cable connection and status, and the server status.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Register the E-mail Address of the Machine and Server Information
An error has occurred while connecting to an SMTP server.
Check the network configuration, cable connection and status, and the server status.
Check the SMTP settings.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Register the E-mail Address of the Machine and Server Information
An error has occurred while connecting to a POP3 server.
Check the network configuration, cable connection and status, and the server status.
Check the POP3 settings.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Register the E-mail Address of the Machine and Server Information
Login to an SMTP server has failed.
Check the login name and password for the server.
Register the E-mail Address of the Machine and Server Information
The SMTP server does not support authentication.
Register the E-mail Address of the Machine and Server Information
Login to a POP3 server has failed.
Check the login name and password for the server.
Register the E-mail Address of the Machine and Server Information
The machine could not get IP address from DHCP server.
Check the network configuration, cable connection and status, and the server status.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Setting an IP Address from the Operator Panel on This Machine
An error has occurred while connecting to a DNS server, or the machine has failed to obtain IP address.
Check the network configuration, cable connection and status, and the server status.
Check the DNS settings.
Check the [Target URL] in the profile, and check that the computer name has been correctly set.
If there is no DNS server on the network, set the IP address, not the computer name, in the profile [Target URL].
If the username is managed from the domain, input "Username @ Domainname" on [Username] settings.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Setting an IP Address from the Operator Panel on This Machine
Setting an IP Address from the Operator Panel on This Machine
An error has occurred while connecting to a file server.
Check the network configuration, cable connection and status, and the server status.
Check the server settings.
If the username is managed from the domain, input "Username @ Domainname" on [Username] settings.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Setting an IP Address from the Operator Panel on This Machine
The machine failed to access the FTP server directory.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Setting an IP Address from the Operator Panel on This Machine
The MFP failed to access the server directory.
Contact the administrator of the MFP.
Or, contact your server administrator.
The machine failed to transmit a file to an FTP server.
Change the data transfer type for the file.
The machine failed to write to a file.
Check that the username set on the computer and the [Username] set on the profile match one another.
It is possible that the settings are configured to not allow writing to common folders. Check the folder shared settings.
The storage space of the server is full. The machine failed to write to a file.
A file name was not authorized by the server.
Change the file name.
If using an FTP server to save data with Scan to Network PC, there are some machines that cannot be connected correctly due to mismatching character codes. Change [Host side Japanese Kanji code]. If using a Mac for the FTP server, change [Host side Japanese Kanji code] to [UTF-8].
The machine does not support the specified server.
If using NAS to save data with Scan to Network PC, in rare cases there are machines that cannot connect correctly with CIFS. Change the profile [CIFS Character Set] to [Shift-JIS] from [UTF-16].
The name of a network shared folder is invalid.
The machine failed to establish a CIFS connection.
Change the name of the shared folder.
A paper cassette is not in Tray 1.
Insert the paper cassette into Tray 1.
If the cassette is already inserted in the machine, pull out the cassette and set it again to correctly locate it.
Insert the paper cassette in Tray 1.
If the cassette is already inserted in the printer, pull out the cassette and close it again correctly.
A print job sent by a user who is not authorized for printing is deleted.
Limiting the User by Using the PIN (Personal Identification Number)
A USB device that is not supported by the machine is connected, or the USB device is not recognized properly.
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A USB hub has been connected. This machine does not support the USB hub.
Disconnect the USB hub.
Processing of scanned image has failed.
Turn the machine off and then on again.
If the error is not resolved, contact your dealer.
The job accounting log buffer is nearly full.
The MFP encountered a job accounting log write error.
Contact the administrator of the MFP.
Or, contact your dealer.
A board failure has been detected.
Turn the machine off and then on again.
If the error is not resolved, contact your dealer.
A job accounting log writing error has occurred.
Delete old accounting logs because the accounting log buffer is full.
An error has occurred in the device.
The detailed information about the error is displayed.
Contact your dealer.
An error has occurred in the device.
Restart the device.
An error has occurred during analysis of image data entered from outside of the MFP.
For PrintFromUSBMemory or InternetFAX/E-mailPrint/FaxToPrint (with communication data saving), an error has occurred in the TIFF or JPEG data analysis.
The PushScan request has been rejected by the PC.
This application does not support the capture of banknote images. This action is not supported. A link to: (http://www.rulesforuse.org)
A methodology error has been detected in a PDF.
Please check whether the PDF file opened correctly.
This is a PDF file with the encryption function enabled.
When printing an encrypted PDF file, open it in your computer and then print it.
This is a PDF file with the encryption function enabled.
When printing an encrypted PDF file, open it in your computer and then print it.
Setting a Document Open Password and Permission Password (Encryption Level: [Low])
Setting a Document Open Password and Permission Password (Encryption Level: [Medium] or [High])
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Data was not read from USB Memory, because it was not connected.
Connect USB Memory.
The PrintFromUSBMemory function has failed to open the specified file.
The PrintFromUSBMemory function has failed to process due to the failure of destination device or others.
The toner cartridge is not installed properly.
Although Duplex printing was attempted, the Faceup stacker is open and Duplex printing is disabled.
Paper jammed because the faceup stacker was opened and closed during printing. Open the rear cover, and then remove the jammed paper.
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Free space in storage was low when a file was being temporarily saved for PDF Print.
Increase free space in memory, and print again.
A memory overflow occurred during fax memory transmission.
The printer has entered the maintenance period.
Contact your dealer.
The Image Drum Unit is at the end of its life.
E-mail receiving has been cancelled. An attached file may have exceed its size limit.
Or, the format of e-mail or the attached file may be not supported.
Check network configuration, cable connection and status, and the server status.
If it is not improved, contact the administrator of the MFP.
Connecting This Machine to a Network
Connecting a Computer to This Machine via a USB Interface
Register the E-mail Address of the Machine and Server Information
System cannot detect the fax modem. Or, system detect the fax modem unnecessarily.
Exchange of the Scanner Unit is necessary.
Contact the administrator of the MFP.
Or, contact your dealer.
Wireless startup failed.
Restart the device.
If this does not solve the problem, contact your dealer.
This wireless firmware version does not work on this device.
Contact your dealer.
Wireless is not operating because the settings are incomplete.
Try the Wireless Network Selection or automatic settings again.
If this does not solve the problem, initialize the network settings, and then try the manual settings or automatic settings again.
Connecting to a Wireless LAN (Network Connection) (MB562dnw, ES5162dnw only)
Not connected to a wireless access point.
Check that the wireless access point power is switched on.
Check the wireless access point settings, and then try the Wireless Network Selection or automatic settings.
Selecting a Wireless LAN Access Point from the Operator Panel to Connect
This message indicates that the remote FW update failed.
Scanning function and print function is prohibited.
However, the process of MJL/PJL command is possible.
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An error occurred when PDL data that was sent from the printer driver was being analyzed.
Send the PDL data again.
You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.
If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function; 1. Turn off your product 2. Press and hold the CANCEL button and turn your product on 3. After start up, release the CANCEL button Note This operation will be recorded for future reference.
Use the toner cartridge which is recommended for use in this type of the MFP.