If you cannot solve a problem with the following solutions, contact your dealer.
For problems caused by an application, contact the manufacturer of the application.
Common to Windows and Mac OS X
Cause |
Solution |
Reference |
---|---|---|
The machine is in Sleep mode or Deep Sleep mode. |
Press the |
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The machine is turned off. |
Turn the machine on. |
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A LAN cable or USB cable is unplugged. |
Check that the cable is plugged into the machine and computer properly. |
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There may be a problem with a cable. |
Replace the cable with a new cable. |
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The machine is offline. |
Press the |
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An error message is displayed on the display screen of the operator panel. |
Check the error messages displayed on the screen display or press [?] on the touch panel. |
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The interface setting is disabled. |
Whether there is a consistency with the machine's settings and the network connection environment, check the settings of the interface that you are using on the operator panel. |
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There is a problem with the print function. |
Check if the menu map can be printed. |
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The power switch LED lamp quickly flashes at approximately 0.3-second intervals. ![]() ![]() |
A malfunction may occur in the machine. Unplug the power cord immediately, and then contact your dealer. |
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For Windows
Cause |
Solution |
Reference |
---|---|---|
The machine is not set as the default printer. |
Set the machine as the default printer. Right-click the OKI MB562 icon on the [Devices and Printers] folder, and then select [Set as Default Printer] (if multiple drivers are installed, select [OKI MB562(*)]). * Select the required driver type. |
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The output port of the printer driver is incorrect. |
Select the output port for connecting the LAN cable or USB cable. |
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The machine is processing data from another interface. |
Wait until printing is complete. |
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[Received invalid data] is displayed on the display screen and the machine does not print. |
Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob], and then select a longer time. The factory default setting is 40 seconds. |
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Common to Windows and Mac OS X
Cause |
Solution |
Reference |
---|---|---|
Using a cross cable. |
Use a straight cable. |
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The machine was turned on before a cable was connected. |
Connect cables before turning the machine on. |
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There is a problem with the compatibility with the hub. |
Press [Device Settings], select [Admin Setup] > [Network Menu] > [Network Setup] > [Network Setting] > [HUB Link Setting], and then change the setting. |
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The network connection setting is incorrect. |
This machine cannot connect to a wired LAN and wireless LAN at the same time. To connect to a wired network, set the network connection to wired. To connect to a wireless network, set the network connection to wireless. |
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Not connected to a wireless access point. |
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Connecting to a Wireless LAN (Network Connection) (MB562dnw, ES5162dnw only) |
For Windows
Cause |
Solution |
Reference |
---|---|---|
The IP address is incorrect. |
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Setting an IP Address from the Operator Panel on This Machine Following the IP Address of the Registered Printer Automatically |
All pages are not printed. |
If you are using the WSD port, change it to the standard TCP/IP port. |
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Common to Windows and Mac OS X
Cause |
Solution |
Reference |
---|---|---|
An unsupported USB cable is used. |
Use a USB 2.0 cable. |
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A USB hub is used. |
Directly connect the machine to the computer. |
|
A printer driver is not installed correctly. |
Reinstall the printer driver. |
For Windows
Cause |
Solution |
Reference |
---|---|---|
The machine is offline. |
Right-click the OKI MB562 icon on the [Devices and Printers] folder, and then select [See print jobs] (if multiple drivers are installed, select [OKI MB562(*)]). In the dialog box, select the [Printer] menu and then clear the check of [Use Printer Offline]. * Select the required driver type. |
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A switch, buffer, extension cable, or USB hub is used. |
Directly connect the machine to the computer. |
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Another printer driver that works when connected via a USB interface is installed. |
Remove the other printer driver from the computer. |
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