If Paper in the Tray or the Set Document is not Fed Properly

Memo

If you cannot solve a problem with the following solutions, contact your dealer.

Symptom

Cause

Solution

Reference

The document is not ejected from the machine.

The document jammed.

Remove the jammed document, and then set it again.

If the "Document jam" Message is Displayed

The document often jams.

The document is not appropriate.

Use an appropriate document.

About Documents That Can be Set

The document guides are not aligned.

Adjust the document guides to the document.

Setting in the ADF

Setting on the Document Glass

There is a piece of paper inside the ADF.

Open the ADF cover to check.

If the "Document jam" Message is Displayed

The document feed roller of the ADF is dirty.

Clean the document feed roller of the ADF.

Cleaning the Document Feed Roller

  • Paper often jams.

  • Multiple sheets of paper are pulled in at the same time.

  • Paper is pulled in at an angle.

The machine is inclined.

Place the machine on a flat surface.

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The paper is too light or too heavy.

The paper is too light or too heavy. Use the appropriate paper for the machine.

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

The paper is damp or has a static charge.

Use paper stored under proper temperature and humidity conditions.

About Paper Types That Can be Loaded and Storage Methods

The paper is wrinkled, folded, or curled.

Use the appropriate paper for the machine. Fix the curled paper.

About Paper Types That Can be Loaded and Storage Methods

The back side of the paper is printed.

The paper that has been printed once cannot be used in Tray 1 and Tray 2.

Load the paper in the MP tray for printing.

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The edges of the paper are not aligned.

Fan a stack of the paper well, and then align the edges of the paper.

Loading Paper

There is only one sheet of paper in the tray.

Load multiple sheets of paper.

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You added new paper onto the paper that is already loaded in the tray.

Remove the already loaded paper, stack up it onto the new paper, and then align the edges of all the paper.

Loading Paper

Paper is loaded at an angle.

For Tray 1 and Tray 2, adjust the paper guide and paper stopper to the paper.

For the MP tray, adjust the manual feeding paper guide to the paper.

Loading Paper

Envelopes are loaded in the wrong direction.

Load the envelopes correctly.

Loading Envelopes

Paper, envelopes, or labels whose weight is 121 to 163 g/m2 (33 to 43 lb) is loaded in Tray 1 and Tray 2.

Load the paper, envelopes, or labels whose weight is 121 to 163 g/m2 (33 to 43 lb) is in the MP tray.

About Paper Sizes, Weight, and Number of Sheets That Can be Loaded

The faceup stacker is not closed firmly.

Close the faceup stacker firmly.

About Paper Output

Paper is not fed.

The [Paper Feeding Source] setting on the printer driver is specified incorrectly.

Check the paper tray, and then select the correct tray in [Paper Feeding Source] on the printer driver.

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The manual feeding is specified on the printer driver.

Load paper in the MP tray, and then select [Start] on the operator panel.

Alternatively, disable the [Use MP tray as manual feed] setting on the printer driver.

Printing Manually One by One

Paper is not fed from Tray 2 (optional).

Tray 2 (optional) is not set with the printer driver.

Set Tray 2 (optional) with the printer driver.

Installing the Second Tray Unit (Optional) to the Machine

Even after the jammed paper was removed, the machine does not work.

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Open and close the top cover.

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Paper is curled. Paper is creased.

The paper is damp or has a static charge.

Use paper stored under proper temperature and humidity conditions.

About Paper Types That Can be Loaded and Storage Methods

The paper is light.

Press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Weight], and then specify a lighter weight.

Registering the Paper Size, Type, or Weight

The paper twists around the rollers in the fuser unit.

The settings of media weight and type are incorrect.

Press [Device Settings], select [Paper Setup] > [(tray name)] > [Media Type]/[Media Weight], and then specify the appropriate values.

Alternatively, specify heavier weight in [Media Weight].

Registering the Paper Size, Type, or Weight

The paper is light.

Use heavier paper.

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There are nearly solid fill on the leading edge of the paper.

Insert a margin into the leading edge of the paper.

For duplex printing, insert a margin into the bottom edge of the paper as well.

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The paper is twinkled when printing on envelopes.

The paper is damp.

Use paper stored under proper temperature and humidity conditions.

About Paper Types That Can be Loaded and Storage Methods

The machine is printing when the temperature and humidity conditions are high.

Set [High Humid Mode] of [User Install] to [ON] on [Admin Setup].

User Install

If you cannot solve a problem with the above solutions

Load the envelope with the flap (for gluing) on the printer side, and then set the reverse page orientation (180°) on the printing preferences.

About Screens and Functions of Each Printer Driver