AirPrint Problems

Note

  • The machine may take a few minutes to connect to a network after turning the machine on. Check that the machine is connected to the network before printing.

  • If using Mac OS X or iOS, upgrade to the latest version before use.

Symptom

Point to check

Solution

Reference

The "No AirPrint Printers Found" message is displayed on an iOS device.

Is the machine turned on?

Turn the machine on.

If the machine is turned on, turn it off and then back on, and then check whether the problem is solved.

Turning the Machine On or Off

Is the machine connected to the same network as the iOS device?

Check that the machine is displayed on the print screen of the iOS device.

If the machine is not displayed, check the IP address.

Setting an IP Address from the Operator Panel on This Machine

Unable to print.

Is the machine turned on?

Turn the machine on.

If the machine is turned on, turn it off and then back on, and then check whether the problem is solved.

Turning the Machine On or Off

Is the machine connected to the same network as the iOS device?

Check that the machine is displayed on the print screen of the iOS device.

If the machine is not displayed, check the IP address.

Setting an IP Address from the Operator Panel on This Machine

Is the latest firmware version installed?

Check the firmware version of this machine and iOS device.

If the version of the firmware is not the latest, update to the appropriate version from the OKI web site or Apple web site.

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Is there paper in the tray?

Check the message informing you that paper runs out.

Checking an Error Message (Error Message Search)

If the STATUS Button Lights Up or Flashes on the Operator Panel

Is there toner in the toner cartridge?

Check the message informing you that toner runs out.

Checking an Error Message (Error Message Search)

If the STATUS Button Lights Up or Flashes on the Operator Panel

Is AirPrint set to [Enable]?

Press [Device Settings], and check the status of [AirPrint]. When [Disable] is displayed, AirPrint is not available.

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Is an error displayed?

Check the error message or the (STATUS) button.

Checking an Error Message (Error Message Search)

If the STATUS Button Lights Up or Flashes on the Operator Panel